Return Policy

At Smart HomeHaven, we want you to love every product you receive.
If for any reason you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 14 days from the date you receive your order, in accordance with EU consumer protection regulations.
To qualify for a return:

  • The item must be unused and in its original condition.

  • All original packaging, labels, and accessories must be included.

  • The product must be returned with proof of purchase.

2. Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons, such as:

  • Personal-care or hygiene-related items.

  • Custom or made-to-order products.

  • Electronic items that have been opened or used.

3. How to Start a Return

To initiate a return, please contact our support team via the live chat available on our website.
Our agents will verify your order, confirm eligibility, and provide you with detailed return instructions.

Please do not send any items back before receiving confirmation from our team.

4. Refund Process

Once your returned item is received and inspected, we’ll notify you through the same chat system.
Approved refunds are issued to your original payment method within 5–10 business days.
Depending on your bank or payment provider, processing times may vary.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us via chat within 48 hours of delivery.
We’ll arrange a replacement or refund at no additional cost.

6. Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
We recommend using a trackable shipping service for all returns.

7. Need Assistance?

Our customer-care team is available through the chat widget on our website to assist you with returns, exchanges, or any questions regarding your order.